Terms of Service

By accessing or using Level3MD's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users of our IT support, managed services, cybersecurity, and compliance solutions.

Level3MD provides comprehensive IT solutions including:

Service details, pricing, and availability are subject to change. Specific terms are outlined in individual service agreements.

As a client of Level3MD, you agree to:

All content, trademarks, software, documentation, and intellectual property on this website and in our services are owned by Level3MD or our licensors. You may not use, copy, modify, or distribute our intellectual property without prior written consent. This includes but is not limited to our proprietary tools, methodologies, and documentation.

Level3MD shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our liability is limited to the amount paid for services in the preceding 12 months.

Specific service level commitments are outlined in individual service agreements, including:

Either party may terminate service agreements with appropriate notice as specified in the contract (typically 30 days). We reserve the right to suspend or terminate access immediately for violations of these terms, non-payment, or activities that pose security risks. Upon termination, we will assist with data migration and provide final documentation as outlined in your service agreement.

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. We will notify clients of material changes via email or through our client portal. Continued use of our services after changes constitutes acceptance of the updated terms.